Archive for category Troubleshooting

ERROR_INVALID_PARAMETER(0×80070057) on upgrading Vista to Service Pack 2


Security is a key concern in today’s computing environment. With multiple vulnerabilities identified in Microsoft Vista and XP Operating Systems in past few months, it is impreative for users to ensure that all updates and Service Packs are installed on their machines.

The Error_Invalid_Parameter (0×80070057),  primarily happens due to a conflict with old Application Compatibility Update for Windows Vista & Windows 2008. You can resolve this by following either of the 2 steps mentioned below. Please note that you may also get another error “One or more drivers may be incompatible. The driver listed below might be incompatible with Vista Service Pack 2. Check to see if a solution is available, and then restart the installation after the problem is resolved

STEP 1: Install the latest update for Application Compatibility for Windows Vista and Windows 2008 and then install Service Pack 2.

STEP 2: Uninstall the Application Compatibility Update for Microsoft Windows Vista and Windows 2008, install Service Pack 2 and then install the latest update for Application Compatibility. To uninstall the update, follow the steps below:

  1. Click on “Start” and then click on “Control Panel”
  2. Under “Programs” section, click “Uninstall a Program”
  3. In the Task List in the navigation pane, click on “View installed Updates”
  4. Now click on “Update for Microsoft Windows (KB 972036)” and then click on “Uninstall”
  5. Click on “Yes” when prompted for confirmation
  6. Restart the computer when you are prompted for it.
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Tags: 0x80070057, 2, Driver, Error_Invalid_Parameter, incompatible, Microsoft, Pack, Service, Vista, windows

Windows XP Error: STOP 0×000000024 or NTFS_FILE_SYSTEM


You may encounter a blue screen stop error while starting your Windows Vista Operating System. This usually happens when the computer is unable to access booting files or the File System. If you encounter this message, follow the steps below:

  1. Restart the Computer
  2. Tap the “F8” key while the computer is restarting to get to the Startup Options screen
  3. From this options screen, use the arrow keys on the keyboard to highlight “Safe Mode” and then press “Enter” key
  4. Once you reach the desktop of your Windows XP computer, click on “Start”à “Run” and type “chkdsk c:/f” and press the “enter” key.

This will launch the disk checking wizard which will look at the Hard Drive on your computer for any bad sectors. If there are many bad sectors, you should take back-up of your data and replace the hard drive.

 

If above steps do not work, follow the steps below:

  1. Go to the “Safe Mode” as described above
  2. Double Click on “MY Computer” or click on “Start” and then click on “My Computer”.
  3. On the next screen, right click on the primary hard drive partition and on the pop-up menu, click on “Properties”.
  4. On the next screen, click on the “Tools” tab
  5. Click on “Check Now” button in the “Error Checking” box

Make sure that you check the option for “Scan and attempt recovery of bad sectors” on the Check Disk options screen. You can also select “Automatically Fix” file systems check box.

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Tags: 0x000000024, Error, Microsoft, NTFS_File_System, Stop, windows, XP

Windows 7 Hibernation Error: STOP 0×000000A0 Internal_Power_Error


If you are using Windows 7, you may encounter a STOP error when you attempt to put your computer in Hibernate mode. This mode allows users to save battery / power on their laptop/desktop machine. This allows users to store the open programs and files status on the hard drive which is recovered instantly once you resume from the Hibernate mode.

This issue has been confirmed by Microsoft and happens if the current Hibernate file is not large enough to accommodate current memory contents.

If you encounter this issue, follow the simple steps below:

  1. Click on “Start” and click on “All Programs”. Now Click on “Accessories” on the Start Menu
  2. Right Click on “Command Prompt” and on the pop-up menu, click on “Run as Administrator

If you are prompted to enter an administrator password, please type the password and/or confirmation for the same.

  1. You will now reach a command prompt window with a blinking cursor. On this screen type “powercfg /hibernate/size 100
  2. It will take you back to a blinking cursor without any message. Now type “exit” to get out of command prompt.

 

These steps will resolve the issue by increasing the size of Hibernate file on your computer.

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Tags: Hibernate, Microsoft, STOP error, Windows 7

Upgrade to Windows 7 from Windows Vista gets stuck at 62%: Solution


If you have attempted or are planning to upgrade to Windows 7 from Windows Vista, you may encounter an issue during the upgrade process. The upgrade may get stuck at 62% with no error messages. It will stay at 62% for a very long time.

If you encounter this situation, follow the steps below:

  1. Restart the computer. This step will roll back the upgrade and you will be able to boot into Windows Vista installation.
  2. Once on the Windows Vista desktop screen, Click on “Start” and Right Click on “Computer
  3. On the pop-up menu, click on “Properties” and then click on “Advanced System Settings
  4. On this System Settings screen, click on “Environment Variables” button

Vista System Properties

5. On the next screen, click on “New” button under “System Variables

6. On the new window, you will see options to enter Variable Name and Variable Value. In these boxes, type the following information:

  1. Variable Name: MIG_UPGRADE_IGNORE_PLUGINS
  2. Variable Value: IphlpsvcMigPlugin.dll

Now click on “OK” and return to the desktop screen.

 

Now restart the upgrade process. This time it should go ahead with the installation process.

If you still face this issue, please leave a comment or submit the details using the “Request Solution” tab on this page.

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Tags: 62%, Microsoft, Setup, Stuck, Upgrade, Vista, Windows 7

HP All in One Device Manager does not work with Snow Leopard


After upgrading your Mac OS X to Snow Leopard, you may not be able to use your Hewlett Packard(HP) All in One’s device manager. This Device Manager allows users to scan multiple pages and club the output into one single PDF. While the Snow Leopard’s interface is much better, it does not allow such scanning output. If you also intend to scan multiple pages into single PDF document and are facing issues after upgrading to Snow Leopard on your Macintosh machine, follow the steps below:

  1. Open the Preview
  2. Click on “File” menu
  3. Now click on “Import from Scanner
  4. Select your scanner from the installed scanner list. When you select your scanner, a new window for “Your Scanner Name” will appear.
  5. Click on “Details” button. On this screen adjust the settings for color and size
  6. Uncheck the options for “Detect Separate Items” and change the format to “PDF
  7. Click on “Scan

Once the scanning is complete, you will see a preview of all pages into a single PDF file.

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Tags: AIO, All in One, Apple, HP, Mac, macintosh, Scanner, Snow Leopard

Vista Error after installing Service Pack 1: 0×800410003


Microsoft Windows Vista may throw an error right after installing Vista Service Pack 1. This is usually a blue screen error with error code 0×800410003. If you encounter this error after installing SP1 on Vista, follow the steps below:

  1. Restart the computer
  2. While the computer is booting, tap the “F8” key to get the startup options screen
  3. On this screen, select “Safe Mode with Command Prompt“. Please note that your mouse would not function on this option screen. To select this option, use the arrow keys on the keyboard to select the option and press “Enter” once the option is highlighted.
  4. You will have to provide an “Administrator” password to login now.
  5. This will take you to a command prompt window with a blinking cursor. On this screen, type “net stop winmgmt” and press the “Enter” key
  6. Now type “DEL c:\Windows\System32\wbem\Repository\*.*” and hit “Enter
  7. Restart the computer again

This should resolve the Blue Screen issue on your computer.

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Tags: 0x800410003, Blue Screen, Error, Microsoft, Service Pack 1, SP1, Vista, windows

How to Perform Repair Installation of Windows XP


Repair installation of Windows XP means replacing all the system files with original files on the Windows XP installation disc. Since all these files are restored, you will lose any Windows Updates or Service Packs that you have installed after the computer was set up. However, if you are using a disc that has the Service Pack files on it, you will have a service pack installed system after the repair installation.

To perform Repair Installation, follow the steps below:

  1. The computer must be set to boot from CD/DVD drive. For this, you need to enter BIOS and set the first boot device in Boot Priority / Sequence to CD/DVD drive.
  2. Once done, you need to insert the Windows XP installation disc in the CD/DVD drive and restart the computer.
  3. While rebooting, you will see a prompt on the screen to “Press any key to boot from CD”
  4. When you get this prompt, press any key on the keyboard.
  5. This will initiate a booting process from CD. The setup will load a lot of files before taking you to a screen with some options to select. You will not be able to use your mouse on this screen. The selection has to be made using the arrow keys on the keyboard.
  6. Press the “Enter” key when you get the message to “Press Enter to setup Windows XP now”. Do not press “R” since this will take you to Recovery Console.
  7. You will get a License Agreement prompt. On this screen, press the “F8” key on your keyboard to accept the license agreement.
  8. Now you will get an option to select the Operating System installation that you want to repair. Select the correct option (usually there is only one installation, unless you have a dual boot set up) and press “R” to initiate the Repair Installation.
  9. Follow the instructions to complete the process
  10. The computer will reboot once the process is complete.
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Tags: boot, installation, Microsoft, Repair, Windows XP

NTLDR Missing or Corrupt: Solution

 
NTLDR is an abbreviation for NT Loader. This is the boot loader for all Windows based Operating systems on NT technology, like Windows NT, Windows 2000, Windows XP and Windows Server 2003. It is run from the primary hard drive, but can be executed from a removable media like a CD-ROM. This requires boot.ini file to be present to function properly.

 

This error usually appears in the following formats:

“NTLDR is Missing

Press any Key to Continue”

 

“NTLDR is Missing

Press Ctrl Alt Del to restart”

 

There are various causes for this error message:

  1. PC is booting off a CD-ROM or USB drive or any external drive/device
  2. Corrupt files and file configuration
  3. Corrupt sectors on Hard Drive
  4. BIOS problems

 

Solution

  1. Restart the computer to check if the problem still occurs. If this is intermittent, there is a high probability that the connection to the hard drive is loose.
  2. Check if you have a floppy drive or CD/DVD in the CD/DVD drive. If you have any, try booting the computer without these disks.
  3. Check the settings in BIOS. You should check for detection of Hard Drive on the BIOS Screen. A sample screen looks like below:

 BIOS1

 

 

 

 

 

 

Bios2

 

 

 

 

 

 

 

Make sure that you have something listed against IDE Primary Master / Hard Drive / First Boot Device, depending on the BIOS that you have.

 

4. If the above steps don’t help (in most cases they don’t), try to extract and restore the booting files from Windows installation Disc. If you don’t have the disc, you can borrow the disc from someone else. This does not violate the piracy norms set by Microsoft. To do this, follow the steps below:

  • Set the First Boot Device in BIOS to CD/DVD drive. Enter the Windows installation disc in the drive and restart the computer. You will see a prompt to “Press any key to boot from CD”. At this prompt, press any key on the keyboard to boot from CD.
  • On the selection screen that comes after the setup has loaded all the files, press “R” to go to recovery console. You may be prompted to enter your administrator password on the screen here.
  • The next screen will look like a command prompt, with a black screen and blinking cursor. On this screen type the following commands:

                                                                                       i.      Copy d:\i386\ntldr c:\

                                                                                     ii.      Copy d:\i386\ntdetect.com c:\

 

Here, d: refers to the CDROM drive and c: refers to the partition in which Windows is installed on your machine.

  • If you get a prompt to replace the existing file, press “Y” to confirm
  • Once this is done, take the Windows disc out of the drive and type “exit” to restart the computer.

 

This should replace the existing corrupt files with a set of new files. On restart, your computer should boot properly without any error message.

 

 5. If these steps also don’t resolve the issue and you still get the same NTLDR missing message, boot from the Windows installation disc and go to the recovery console prompt again (As explained in first few steps above). On the recovery console, follow the steps below:

  • Type “bootcfg” and press Enter
  • You will get a prompt to “Add installation to Boot List?” after you press Enter key. Type “Y” to say Yes and press Enter key again
  • You will get another prompt to enter the name of the installation. On this prompt, type “Windows XP Professional” or “Windows XP Home” depending on the version of OS that you are using and press Enter.
  • You will get another prompt to enter OS Load Options. On this screen type “/Fastdetect” and press Enter Key again.
  • Now take the Windows installation disc out of the drive and type “exit” to restart the computer.

These steps will reconfigure the Boot.ini file on your computer.

 

6. If you are still getting the NTLDR missing message, you will need to go to the Recovery Console again and attempt to fix the Boot Sector on the hard drive. This command will rewrite the boot sector information. To do this, follow the steps below:

  • Go to the Recovery console as described earlier
  • On the command prompt, type “FIXBOOT” and then press the Enter key
  • Once the process is over, take out the Windows installation disc and type “Exit” to restart the computer.

This should resolve the issue if the issue is with Boot Sector information on hard drive.

 

7. If you still face the NTLDR Missing message, the problem could be with the Master Boot Record (MBR) on the hard drive. To fix this, follow the steps below

  • Boot to the Recovery Console as described above
  • On the command prompt, type “FIXMBR” and press Enter key
  • This will rewrite the existing MBR on your hard drive. Please note that if you have installed any recovery software, it will not function in pre boot state if you perform this step.
  • Once the process is over, take out the Windows installation disc and type “Exit” to restart the computer.

 

8. If the problem still exists, you will have to perform Repair Installation of Windows.

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Tags: boot, bootcfg, console, corrupt, Error, fixboot, fixmbr, MBR, Microsoft, missing, NTLDR, Recovery, Repair, Windows XP

Continue using Outlook and Outlook Express with Hotmail/Live/MSN email after September 1

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Microsoft will change the way it’s free web based email Hotmail used to work with email clients (Microsoft Outlook, Outlook Express and Entourage). This change was slated to happen sometime last year, but in absence of alternate solution in place, Microsoft had decided to delay the change implementation. This will now be implemented on September 1, 2009. On and after this date, users who have configured the email clients mentioned above will not be able to get access to their emails using these clients. However, Microsoft has released a list of solutions for users to continue using these email clients with Hotmail (Hotmail / Live / MSN).

For users of Microsoft Office Outlook 2003/2007Outlook Logo

If you are using Office Outlook version 2003 or 2007, you will have to download and install free Office Outlook Connector.

For users of Microsoft Office Outlook 2002 and previous Versions

If you are using Office Outlook version 2002 or a previous version, you will have to set up a POP3 account to configure Hotmail. To set this up, follow the steps below: (How to check version?)

  1. Click on “Tools” and on the pop-up menu, click on “Email Accounts
  2. On the following screen, Select the radio button next to “Add a new email account” and click on “Next” button.
  3. In the “Server Type” box, select “POP3” and click on Next.
  4. On the following screen, type your name and your Hotmail email address. After populating these boxes, click on the button “More Settings” on the bottom right of the screen.
  5. In the “Incoming Mail Server (POP3)” field, type pop3.live.com
  6. In the “Outgoing Mail Server (SMTP)” field, type smtp.live.com
  7. In the “User Name” field, type your email address
  8. In the “Password” field, type your email password
  9. On the Outgoing Server tab, select the “My outgoing Server (SMTP) requires authentication” check box.
  10. On the “Advanced” tab, make the following changes:

 

            Under “Incoming Server (POP3)”

             i.      Select the option for “This server requires an encrypted connection (SSL)” by ticking the check box

             ii.      On the “Incoming Server (POP3) field, type 995. If its already there, leave it the way it is.

             Under “Outgoing Server (POP3)

              i.      Select the option for “This server requires and encrypted connection (SSL)” by ticking the check box

             ii.      In the “Outgoing Server (SMTP)” field, type the number 25 or 587 for the port number.

            iii.      There is an option on this screen to “leave a copy of the message on server”. This option allows you to see the email through your client and also through internet browser. If you intend to use both, check this option. If you only use Outlook, uncheck this option.

11. Now click on “Test Account Settings” button to ensure that the settings are working. If this test fails, recheck the settings mentioned above. If it passes, click on “Next” and then on “Finish” to complete the setup.

For users of Microsoft Outlook Express

Microsoft recommends users to download a free Windows Live Mail Client for people who are still using Outlook Express with Hotmail accounts. However, if you want to continue using Outlook Express, you will have to follow the following steps:

  1. On the Outlook Express window, click on “Tools” and then click on “Accounts
  2. Click on “Add” and then click “Mail
  3. Type your name in the blank text box and then click on “Next
  4. Type your email address and then click on “Next
  5. On the next window, enter the following information
    1. In the “My incoming mail server is a” box, select “POP3” from the drop down menu.
    2. In the “Incoming mail (POP3, IMAP or HTTP) server” box, type “pop3.live.com
    3. In the “Outgoing mail (SMTP) server:” box, type “smtp.live.com
  6. On the “Internet Mail Logon” window, Type your email address and password. Please check the box “Remember password” to avoid entering password every time you launch Outlook Express. Also ensure that the box “Log on using Secure Password Authentication(SPA)” is unchecked.
  7. Click on “Next” and then click on “Finish
  8. In the “Internet Account” window, click on the “Email” tab, select the new account and then click on “Properties
  9. Click on the “Servers” tab and under “Outgoing Mail Services”, check the option for “My server requires authentication
  10. Click on the Settings button to the right of the “My server requires authentication” option.  You may need to turn on the “Use same settings as my incoming server” option unless you are using a special account setup requiring a different Account name and password.  Most people will need to use the default option of “Use same settings as my incoming server“.
  11. Click on the “Advanced” tab and under “Server Port Numbers”, enter the following information:a.       Incoming mail (POP3): 995b.      Outgoing mail (SMTP): 25 or 587

    c. Under both Incoming Mail and Outgoing Mail, select the option “This server requires a secure connection (SSL)

             d. Under “Delivery”, There is an option on this screen to “leave a copy of the message on server”. This option allows you to see the email through your client and also through internet browser. If you intend to use both, check this option. If you only use Outlook, uncheck this option.

  12. Click on “OK” to finish account setup.

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Tags: Client, Entourage, Express, Hotmail, Live, mail, Microsoft, MSN, Office, Offline, Outlook, Outlook Connector, POP3, Premium, SMTP

Windows XP does not start after installing Windows Vista as a dual boot option


You may be unable to log into Windows XP after installing Windows Vista and making your computer a dual OS / dual boot machine. This primarliy happens when Windows Vista is installed in unallocated space on the hard drive that existed in front of the Windows XP partition. To resolve this issue, follow the steps below:

(Please note that you will need administrative rights on your login to perform these steps.)

  1. Boot the computer into Windows Vista
  2. Right click on the “Start” button and on the pop up menu, click on “Explore
  3. Click on ”Organize” option and then on the drop down menu, click on “Folder and Search Options
  4. Click on the “View” tab
  5. In the advanced settings area, click “Show hidden files and folders“. Click on the checkbox next to “Hide extension for known file types” to uncheck it and then click on “Hide protected sytem files (Recommended)” to uncheck it. Click “yes” to confirm that you want to display operating system protected files and then click on “OK”
  6. Locate the Windows XP drive by using the “Computer” panel browsing (Start–>Computer)
  7. Now locate “boot.ini” file. Right click on it and click on “properties” on the pop up menu
  8. On the boot.ini properties window, click on Security tab and then click on “Advanced
  9. Click on the “Owner” tab and then click on “edit“. If you get a prompt to enter administrator password, type your password to continue to the next step.
  10. In the change owner list, Click your alias or leave the default option selected. Now click on “OK” 4 times.
  11. Now right click on boot.ini file again and click on “Edit” on the pop up menu
  12. On this window, modify the Advanced RISC Computing (ARC) path to the correct Windows XP partition

These steps will solve your issues with Windows XP booting and allow you to enjoy both the operating systems compleltely.

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Tags: boot, dual, Error, issue, Microsoft, Vista, windows, XP